Job Description

Looking to take the next step in your career?

We’re seeking a dynamic addition to our team as a Customer Success Specialist! If you’re innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.

Role Overview:

As a Customer Support Specialist, you’ll respond to customer inquiries and resolve complaints exclusively through email and live chat—no phone calls involved.

Key Responsibilities:

• Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
• Moderate user-generated content to uphold company policies and standards
• Identify and address potential scams or fraudulent activities, keeping the online environment secure
• Accurately log interactions and resolutions for customer records
• Collaborate with team members to improve processes and elevate customer experiences
• Provide customers with accurate, comprehensive information using the best tools
• Meet personal and team support goals
• Work effectively with internal and client teams
• Participate in training to ensure compliance with moderation policies
• Support various workflows, clients, and markets as needed

Requirements:

• C2 level proficiency in German.
• B2 level proficiency in English.
• EU citizenship or Maltese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation Provided: Company transport from designated pick-up points
• Relocation Support: Assistance for a smooth transition
• Career Growth: Opportunities for advancement and professional development
• Hybrid Work Model: Flexible work options for a better work-life balance

Excited about a rewarding customer support career? Apply now, and we’ll connect with you soon!

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