Job Description

Full job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Position Overview: The Account Executive, Government Sales position is crucial in supporting the growth of State and Local Government accounts. The primary responsibilities include selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while driving customer retention activity. Performance is evaluated based on sales expectations and maintaining a high level of job performance through various metrics focused on building the business. All tasks should align with T-Mobile's core values.

Job Responsibilities :

• Utilize contact lists to call leads and generate sales opportunities.

• Exceed monthly sales, renewal, and churn target goals.

• Welcome customers to T-Mobile, review service agreements, answer questions, and identify additional business opportunities.

• Maintain monthly call goals as set by expectations.

• Establish and nurture customer relationships to drive sales and expand the customer base.

• Conduct customer account maintenance following account reviews.

• Provide account analysis to determine up-sell and renewal offers.

• Manage and resolve customer issues.

• Track individual account activity and results.

• Perform extensive data entry, system navigation, and utilization.

• Conduct independent analysis and decision-making related to information.

• Ensure accuracy and efficiency in data entry.

• Complete ongoing training to maintain knowledge of products, services, and sales approaches.

• Utilize automated knowledge systems and training tools to deliver outstanding service, meeting T-Mobile’s efficiency and quality standards.

• Achieve efficiency and sales goals based on targeted metrics.

• Meet or exceed all departmental goals and business objectives.

• Exhibit positive and collaborative behavior with customers and coworkers.

• Demonstrate personal leadership by maintaining high standards for ethical and professional conduct.

• Disburse adjustments and credits as appropriate within established limits and criteria.

• Fulfill other duties and projects as assigned by business management as needed.

Education :

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience :

• 2-4 years selling to State and Local Government accounts required.

• 2 years of extensive business customer support experience required.

• 2 years of business sales experience required.

• Wireless industry sales experience preferred.

• Technical sales experience preferred.

Knowledge, Skills and Abilities :

• Strong attention to detail, problem-solving, and business analysis skills required.

• Experience crafting and delivering presentations required.

• Proficiency in Microsoft Excel required.

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No):Yes



DOT Regulated :
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $104,400 - $188,400, inclusive of target incentives

Base Pay Range: $62,640 - $113,040

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!


T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.


Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,

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