Help Desk Analyst Job at Robert Half, Atlanta, GA

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  • Robert Half
  • Atlanta, GA

Job Description

Job Description

Job Description

We are offering a contract to permanent employment opportunity for a Help Desk Analyst to join our team in Covington, Georgia. This role is situated in the IT Services industry, where you will provide first-line support for various systems and devices, specifically iPhones and Androids, and address system-related issues.

Responsibilities:

• Provide first-level troubleshooting and resolution for issues on iPhones and Android devices.
• Address system-related issues promptly, ensuring minimal disruption to operations.
• Utilize your knowledge in Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft to provide effective solutions.
• Leverage your skills in Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Microsoft Windows to ensure smooth system operations.
• Maintain comprehensive records of customer interactions and resolutions to inform system improvements.
• Monitor customer accounts and take necessary action to prevent potential issues.
• Collaborate with other IT professionals to improve system performance and user experience.• Proficient in Citrix Technologies
• Experience with Database Management
• Knowledge of EO/IR systems
• Familiarity with Lotus Notes
• Expertise in Microsoft Suite
• Experience working with Active Directory
• Understanding of Computer Hardware
• Proficient in Configuration Management
• Experience in Deskside Support
• Understanding of Desktop Hardware
• Proficiency in Microsoft Windows
• Excellent problem-solving skills
• Ability to work in a team and individually
• Excellent communication skills
• Ability to work under pressure and meet deadlines
• Strong customer service skills.

Job Tags

Permanent employment, Contract work,

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